Mobile / App
Your betjje account runs on bKash and Nagad — every deposit you make and every withdrawal you request goes through the same mobile wallets already on your phone. Open the banking section from your account menu to see your current balance, pending transactions and available withdrawal routes.
Adding funds starts inside your signed-in account area. Head to the Deposit section from the main account menu — you will see the payment routes available to you based on your account setup. bKash and Nagad are the two primary routes we run for Bangladesh accounts. Select the one that matches the wallet on your phone, enter the amount shown in the deposit field, and follow the confirmation steps your wallet app displays. Once the transaction clears on the wallet side, your betjje balance updates accordingly.
Log in and go to your account menu. The Deposit option is listed there — tap it to see the payment routes currently active on your account.
Select the wallet that matches what is installed on your phone. The deposit screen shows the steps specific to that route.
Type the amount in the field shown. Follow the confirmation prompt your wallet app sends — do not close the screen until the wallet confirms.
After your wallet confirms, your account balance updates. If it does not, note the wallet transaction reference and contact support from the in-account help section.
Withdrawals go back to the same wallet you used to deposit — bKash or Nagad, depending on which route is linked to your account. Open the Withdrawal section from your account menu and you will see the payout options available. Choose your wallet, enter the withdrawal amount within the limits shown on that screen, and complete any identity confirmation steps the account page asks for before submitting. We send the payout request through once your account verification status is clear.
From the account menu, open the Withdrawal section. The routes available to you are listed there based on your account and verification status.
Pick bKash or Nagad — whichever is registered against your betjje account. The screen will show the applicable limits for that route.
Fill in the withdrawal amount and complete any verification step the account page shows before you submit the request.
After submitting, note the reference number on the confirmation screen. This is what support will ask for if the payout needs to be tracked.
Account verification on betjje is handled through the fields and steps shown directly in your account area. When the platform asks you to verify, follow only the instructions displayed on that screen — the fields, document types and confirmation steps are defined there, not here. We do not set a universal document list in advance because the steps shown depend on your account status at the time. If a verification prompt appears before a withdrawal, work through the fields in the order shown. The account area will tell you when verification is complete.
Verification steps and required fields are shown inside your account area. Follow them in the order displayed — the steps shown reflect your current account status.
The account page specifies what it needs from you. Submit only what the field asks for and wait for the on-screen confirmation before moving to the next step.
Once you complete the steps, your account area shows the current verification status. A completed status means your withdrawal route is clear to use.
If a verification step is unclear or a field is not responding, use the help route shown in your account to reach our support team with the details of the step you are on.
The routes below are the payment options available on betjje for Bangladesh accounts. Each one connects directly to your mobile wallet, so transactions sit in your own wallet history alongside everything else you send and receive.
Deposit and withdraw via your bKash mobile wallet. The bKash route is available from the deposit and withdrawal screens in your account area.
Use Nagad to move funds in or out of your betjje account. Select Nagad from the payment screen and follow the steps shown.
Rocket appears as a payment route in eligible accounts. Check the deposit screen to see if it is active for your account.
Bank transfer may be available depending on your account setup. The transfer details and steps are shown inside the deposit and withdrawal sections.
Every deposit and withdrawal you make through bKash or Nagad leaves a record in two places: your mobile wallet transaction history and your betjje account history. When those two records show the same reference details, the transaction is fully reconciled. If they do not match, or if one side shows a pending status the other does not reflect, the reference number is what links them for a support query.
Each transaction generates a reference number on both the wallet side and the betjje account side. Note the reference from your wallet confirmation and compare it with the one shown in your account transaction history.
Your betjje account history shows a status for each transaction — completed, pending or failed. Match the status shown there against what your bKash or Nagad history shows for the same transfer.
The transaction history in your betjje account lists every deposit and withdrawal with the date, amount and status. Open it from the account menu whenever you need to review a specific movement.
Screenshot or note the reference number from your wallet app at the time of the transaction. If a discrepancy arises later, that reference is the evidence our support team uses to locate and verify the transaction on both sides.
We have several layers in place to keep your account and banking activity secure. These cover the domain you access, the identity checks tied to your account, the wallet ownership confirmation built into the payment flow, and the support route available when something needs looking into.
Always access your account through betjje. Bookmark the address directly and verify the URL before logging in. Phishing domains copy the look of a site — the address in your browser bar is the one thing they cannot replicate correctly.
Your account is tied to a verified identity through the steps shown in the account area. Withdrawals route to the wallet registered against your verified account, which limits exposure if your login credentials are ever compromised.
Deposits and withdrawals run through the bKash or Nagad wallet registered to your account. We do not transfer funds to a wallet that has not been linked and confirmed through your account settings.
If a transaction looks wrong or your account shows unexpected activity, use the help route inside your signed-in account area to reach our support team. Bring the wallet reference number and the transaction date so the team can locate the record quickly.
The questions below cover the scenarios members contact us about most when it comes to deposits, withdrawals and account verification.
bKash and Nagad are the primary deposit routes for Bangladesh accounts. Rocket and bank transfer may also appear depending on your account setup. The deposit screen inside your account shows the routes currently active for you.
After your bKash or Nagad wallet confirms the transfer, your betjje account balance updates to reflect it. Check your account transaction history for the updated status. If the balance does not update, note your wallet reference number and contact support.
Withdrawals go to the wallet registered against your betjje account. If you need to change the registered wallet, check the account settings section for the steps shown there before submitting a withdrawal request.
Open your betjje account transaction history and note the withdrawal reference number. Then check your Nagad or bKash history for the corresponding entry. Bring both reference numbers to support through the in-account help route.
Minimum amounts are shown on the deposit and withdrawal screens inside your account when you select a payment route. We do not publish a fixed universal minimum here because limits can vary by route and account status.
Verification confirms that the account and the wallet belong to the same person. The steps are shown in your account area when a check is required. Completing them clears the withdrawal route — skipping or leaving steps incomplete will hold the request.