Mobile / App
betjje collects and uses your information to keep your wallet, transaction history and session activity running smoothly across sports markets and casino categories. This policy explains what we collect, why we collect it, and the choices available to you — with access subject to your local law and eligible regions.
We collect information you provide when you open an account — your contact details, login credentials and wallet identifiers such as your bKash or Nagad number. We also collect activity data generated during your session: pages visited, markets browsed, games opened and device type. This data lets us maintain your account balance, process deposits and withdrawals through bKash and Nagad, and surface the account history you can check directly in your transaction log. We do not sell your personal data to third parties. We share it only where necessary to process a payment through your chosen wallet rail, to meet a legal obligation, or to investigate a reported account issue. Retention periods follow the requirements of applicable law in the regions where this service is available. Where local law or eligible-region rules affect what data we hold or how long we hold it, those rules take precedence. Cookies and similar technologies help us keep your session active and remember your account preferences between visits. You can manage cookie behaviour through your browser settings, though disabling certain cookies may affect how account features load on your device.
bKash wallet number used as a payment identifier
Nagad account reference tied to your deposit and withdrawal records
Device type, browser and pages visited during your logged-in session
Full record of deposits and withdrawals visible in your account history
Not every interaction with betjje falls under the same data rules. The table below shows what sits inside this policy, what is handled separately, and what falls outside our direct control. If you are unsure whether a specific service is covered, the support route in the section below is the right place to ask.
Covered fully. Login events, session tokens and device identifiers are recorded under this policy and visible in your account activity log.
Covered for the records we hold on our side. The wallet provider's own privacy terms govern data held within bKash or Nagad directly.
Covered. Game session data, market selections and browsing history within the platform are stored under this policy for account and support purposes.
Not covered. Any external site, payment app or service you navigate to from betjje operates under its own privacy terms, which we do not control.
Your account page is the first place to check. The transaction history tab shows every deposit and withdrawal processed through bKash and Nagad, and the account details section lets you update your contact information directly. For anything that cannot be changed through the account page — such as a request to correct a stored record or ask about data we hold — the support route described below is the right path. We aim to respond to data-related questions through the same channels we use for account support. Availability of specific rights may depend on the law applicable in your region, so we will confirm what applies to your account when you get in touch.
Open the transaction history tab in your account to see the full log of deposits and withdrawals tied to your bKash or Nagad wallet.
Update your contact information directly from the account details section. Changes take effect on your next login.
Use the support contact route below to ask about data we hold, request a correction or flag a concern about how your information is used.
For account-level data requests that go beyond self-service, our support team can confirm what records exist and what options are available under applicable law.
If you have a question about this policy, want to understand what data we hold, or need to raise a concern, use one of the routes below. We handle data questions through the same support channels as account queries.
Open the chat widget from any page while logged in to reach the support team directly. Use this for account-specific data questions.
Send your data or privacy question to the support email address shown in your account settings. Include your registered contact detail so we can locate your record.
The help section in your account lists published answers to common data and privacy questions, including how to download your transaction history.
We apply access controls so that your account data is reachable only through authenticated sessions. Payment identifiers like your bKash or Nagad number are stored in a way that limits exposure beyond what is needed to process a transaction. If you believe your account has been accessed without your permission, the live chat route is the fastest way to flag it.
Account and transaction data is stored on secured infrastructure. Retention periods follow applicable legal requirements in the regions where the service operates.
We use session cookies to keep you logged in and preference cookies to remember your account settings. Manage these through your browser; disabling them may affect account features.
Authenticated sessions protect your account page and transaction history. If you notice unexpected activity, contact support immediately through live chat or email.
When this policy changes in a material way, we will note the update date at the top of this page. Continued use of your account after a change means you have seen the updated terms.
These are the questions we hear most often about how betjje handles account data. If your question is not here, the support routes above are the right next step.
We collect the contact details and wallet identifiers you provide at registration — including your bKash or Nagad number — along with session and device data generated when you use the platform. This is the minimum needed to run your account and process transactions.
Your transaction history and account details are visible directly in your account page. For a broader view of stored data, contact support through live chat or email with your registered details and we will confirm what is held and what options apply under your local law.
We share payment identifiers only where necessary to process a deposit or withdrawal through your chosen wallet rail. We do not sell this data. Any sharing beyond payment processing happens only to meet a legal obligation or investigate a reported account issue.
Retention periods follow the legal requirements applicable in the regions where this service operates. When those requirements are met, data is removed or anonymised. Contact support if you want to understand the retention period that applies to your specific account records.
Contact details can be updated directly from the account details section — changes apply on your next login. For records that cannot be edited through the account page, raise a correction request via the support email or live chat and we will confirm the steps available to you.
Access to betjje and the rights available under this policy depend on your local law and eligible region. If you are in Bangladesh, check the account help centre or contact support to confirm what applies to your account before using the service.